Privacy Policy

Under the EU’s General Data Protection Regulation (GDPR), personal data encompasses any information related to an identified or identifiable natural person (‘data subject’). An identifiable natural person is one who can be directly or indirectly identified, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Who We Are

At Residential Surveys and Valuations Limited (“We”), safeguarding and respecting your privacy is a core commitment.

This policy, in conjunction with our terms of use and related documents, outlines how any personal data collected from you or provided to us, whether through this website or otherwise, will be processed by us. We urge you to carefully read the following to comprehend our approach and practices concerning your personal data and how we manage it.

As per UK and European data protection and e-privacy legislation (Data Protection Legislation), the data controller is Residential Surveys and Valuations Limited, located at All Saints Passage, Wandsworth, London, SW18 1EP.

Data Protection Officer Contact Details

For any inquiries regarding our use of personal data or in case of a complaint, please reach out to our Data Protection Officer:

• Name: Amit Sharma
• Address: Residential Surveys and Valuations Limited, Tooting Works, 89 Bickersteth Road, London, SW17 9SH
• E-Mail: [email protected]
• Phone: 020 7112 7522

Information We May Collect From You

Information You Give Us

This involves data you provide by filling forms on our website (www.rsavl.co.uk ) or through correspondence via phone, email, or other means. It includes details when requesting a quotation, making payments, or engaging our services. This information may comprise your name, contact details (address, email, phone), personal preferences, specific requirements, and financial information.

Information We Collect Automatically

During visits to our website, we may automatically gather technical information such as Internet protocol (IP) addresses, browser details, page interactions, and clickstream data. This helps improve our services and website usability.

Information From Third Parties

We collaborate with third parties (like advertising networks, analytics providers) who may share information about you with us.

Cookies

We use cookies to record page access and customize web content based on your browser type. We prioritize the privacy of our visitors and do not share this data with other entities.

You can manage cookie preferences through your browser settings. Please refer to specific browser websites for detailed guidance on cookie management.

Access to Your Information

We do not sell, distribute, or lease your personal data to third parties without your consent, except where required by law.

How We Use Your Personal Data

We utilize your personal data to deliver Chartered Surveyor and Valuer services, as well as for marketing and communication purposes, responding to queries, sending quotations, and providing relevant information.

Data Retention

We retain information only as long as necessary for service provision or as mandated by law.

Security Measures

We are dedicated to ensuring the security of your data through technical and organizational measures like encryption, firewalls, secure data storage, and employee awareness of data security obligations.

Transfer of Personal Data Abroad

We may process or transfer your data outside the UK or European Economic Area. We take steps to ensure adequate protection in such instances.

Your Rights and Your Personal Data

You have several rights regarding your personal data, including the right to object, rectify, delete, restrict processing, access, data portability, and withdraw consent. Contact our Data Protection Officer to exercise these rights.

Links to Other Websites

Our site may contain links to other websites. Once you leave our site using these links, note that we do not govern or control other websites’ privacy practices.

Changes to Our Privacy Notice

Any modifications to this notice will be promptly updated and communicated.